About the Job
We’re looking for an ambitious, outgoing individual to be our main customer advocate for Urban EDC Supply!
You’ll be an important core component to expand our operations on the customer experience side including both one-on-one support along with more broad community initiatives to build a strong brand loyalty.
You will have the opportunity to work directly with customers via email, chat, phone, and other social mediums to serve our community, and provide an extraordinary level of support and engagement to ensure that all our customers have a fantastic end-to-end experience.
You will also work with our team to kick off community initiatives such as giveaways, group-exclusive products, and gather feedback from our community to help shape the future of Urban EDC Supply.
Qualifications
We’re looking for someone with a demonstrated strength for problem-solving and building communities online. You should be detail-oriented and scrappy with strong written & verbal skills. Bonus points for a sense of humor and personality.
Additionally, we’re looking for candidates who are entrepreneurial-minded, and has a strong work ethic and sound judgment.
Requirements
Education level - University
Highly detail-oriented and organized
Knack for building communities online
Able to anticipate and be proactive in resolving issues
Able to segment our customer base and nurture relationships
Enjoys helping others and building long-term relationships
Strong writing skills is a must!
Remote position - location is flexible
Pay & Benefits
$5,000 - $6,000 / month
This is a paid contract-to-hire full-time position. Assuming the trial period goes well, an offer may be extended.
To apply, shoot us an email (jobs@urbanedcsupply.com) and tell us about yourself!