GENERAL
We'll do our darn hardest to ship out all orders placed before 7am Pacific Time on the same day.
Once your order leaves our warehouse, we cannot change or modify your order. If you encounter any issues with your shipment such as delays, you should contact your shipping carrier directly.
Unfortunately, we have no control over your package delivery once it's in the hands of shipping carriers and cannot guarantee delivery times.
We do not ship on Saturdays, Sundays, or federal US holidays. You can use our handy Tracking Portal to see the latest updates with your package.
DOMESTIC
We offer free shipping on any order $100+ within the United States. You can specify your shipping preference during checkout. We ship from our warehouse located just south of San Francisco, California.
INTERNATIONAL
International orders may take longer due to processing customs information.
We ship anywhere in the world through the United States Postal Service (USPS) or UPS, which we recommend over USPS due to its speed and reliability.
Please be aware of your own local laws! We are not responsible for any loss due to confiscated packages by customs in your country. Prior to purchasing, please do your own research on customs, prohibited items, restrictions and limited delivery locations via your shipping method. You can also refer to our Terms of Service for more information.
Also, international customers are responsible for all additional customs & brokerage charges. Please note that we cannot under declare the value of the packages or mark them as anything but merchandise. The value on customs forms will match the amount on your invoice.
Additionally, if items are returned to us because of lack of adherence to local laws or failure to pay additional customs fees, these fees will be deducted from your refund when applicable.
CANADA
UPS Standard to Canada is the safest method for your order to cross the border. However, UPS may charge a brokerage fee upon reaching customs. This is a separate fee from the potential customs charge. Please remember that these charges are up to the discretion of the mail carrier and customs office.